Legal

User data deletion

How to remove access for our apps, including Baqalaa, from your Facebook or Instagram account, and how to ask us to delete all data we hold about you.

Effective 21 October 2026Response time within 30 days

Remove app access on Facebook

You can disconnect our app from your Facebook account at any time. This stops us receiving any new data.

  1. Open Facebook settingsGo to your Facebook account, then Settings & privacy → Settings.
  2. Find our appOpen Apps and websites and find Baqalaa or the Cleverways app in the list of active apps.
  3. Remove itSelect Remove. If Facebook offers to delete the posts, photos or videos the app published for you, tick that box too.

For Instagram, go to Settings → Website permissions → Apps and websites and remove our app.

Ask us to delete your data

Removing the app stops new data, but we may still hold data we received earlier. To have it deleted, email us from the address linked to your account:

hello@cleverways.ae

Use the subject line "Data deletion request" and include your name and, if you know it, the email or Facebook name you used with our app. We may ask you to confirm your identity before deleting anything.

If Facebook sent a deletion request to us on your behalf when you removed the app, we process it the same way.

What we delete

  • Your profile data from Facebook or Instagram: name, profile picture, user ID and email.
  • Access tokens, so our app can no longer act on your account or Pages.
  • Content, messages or insights we stored for you through our app.
  • Any contact form messages or idea submissions linked to your email, if you ask.

We complete deletion within 30 days of a verified request and confirm by email. We may keep a minimal record that a request was made, and any data the law requires us to keep, for as long as that obligation lasts.

Check your request

Every deletion request gets a confirmation code in our reply email. To ask about the status of a request, reply to that email or write to hello@cleverways.ae with your code.

For more on how we handle personal data, read our privacy policy.